Who we are

Our website address is: https://tickets.qforestfestival.com.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

Information you provide directly to us when purchasing tickets or interacting with the Site:

Full name
Email address
Mailing address (for wristband delivery)
Date of birth / age verification
Payment information (processed securely by our payment provider—we do not store full credit card details)
Emergency contact information (when applicable)

1.2 Automatically Collected Information

When you use the Site, we may collect:

IP address
Browser type and device information
Cookies and usage analytics
Pages viewed, referral links, general behavior on the Site

1.3 Voluntary Information

If you submit forms, surveys, or feedback, we may collect:

Artist interest or preferences
Festival planning responses
Emails or messages sent to customer support

2. How We Use Your Information

We use your information only for internal, operational, or safety-related purposes, including:

2.1 Festival Operations

Processing ticket purchases
Mailing wristbands
Verifying age and identity
Managing entry to festival grounds

2.2 Safety & Security

Ensuring compliance with age restrictions
Managing emergency or health-related situations
Conducting fraud prevention and security checks

2.3 Internal Analytics

Used only to improve the Festival:

Headcounts and attendance projections
Artist popularity metrics
Website performance and experience improvements

2.4 Communications

Sending festival updates, schedule changes, or policy changes
Responding to customer inquiries
Providing essential pre-event information

We do NOT sell or rent your personal data to third parties.

3. How We Protect Your Information

We take data protection seriously and implement industry-standard safeguards, including:

Encrypted payment processing via trusted third-party providers
Secure servers and limited internal access
Reasonable administrative, technical, and physical security measures

However, no method of data transmission or storage is 100% secure. You acknowledge that we will protect your information to the best of our ability, but absolute security cannot be guaranteed.

4. When We May Share Your Information

We share information ONLY in the following situations:

4.1 Service Providers

Trusted partners that help operate the Festival:

Payment processors and facilitators
Wristband shipping vendors
Email and communication platforms
On-site emergency response or security teams (if needed)

These providers may only use your data for the tasks they perform on our behalf.

4.2 Legal or Safety Requirements

We may share information if required by:

Local, state, or federal law
Court orders or legal processes
Emergency personnel for health or safety reasons

We do not voluntarily share your information with advertisers, data brokers, or similar entities.

5. Cookies & Tracking Technologies

Our Site may use:

Cookies
Analytics tools (such as Google Analytics)
Device identifiers

These are used primarily to:

Improve site performance
Understand user navigation
Track general trends

You can disable cookies in your browser settings, though certain features may not function correctly.

6. Data Retention

We retain your information only as long as necessary for:

Festival operations
Legal obligations
Fraud prevention
Internal analytics

Afterward, information is securely deleted or anonymized.

7. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights:

Access to your personal data
Correction or update of inaccurate information
Request deletion of your data (unless restricted by law or safety obligations)
Opt-out of non-essential communications

To request any of these, email us at support@qforestfestival.com.

8. Children’s Privacy

The Festival is strictly 21+.
We do not knowingly collect information from anyone under the age of 21.
Any data found to be submitted by a minor will be deleted.

9. Third-Party Links

Our Site may link to external websites (such as partners, artists, or vendors).
We are not responsible for the privacy practices of external sites.
We encourage you to review their policies individually.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Revisions will be posted on this page with a new “Last Updated” date.
Continued use of the Site after changes signifies acceptance of the updated policy.

11. Contact Us

For questions or concerns regarding this Privacy Policy, contact:
Email: support@qforestfestival.com